Skip to content

What happens, and when.

From your first call to the monthly review, every step of a Rhema contract is written down. This is the log we keep for every site.
Plan
A site survey and written instructions before day one
Officers
SIA licensed, vetted to BS 7858
Records
An assignment log every shift, a report every visit
Review
A monthly SLA meeting with you
A control room officer watching the screens, framed in a keyhole of crimson and amber.

From first call to monthly review.

The same steps on every contract.

Before the start

  • Enquiry

    Call or use the quote form. We call you back.

  • Site survey

    We walk the site with you.

  • Risk assessment

    The survey, written up as a risk assessment.

  • Instructions

    Written for your building before the first shift.

On every shift

  • Trained officers

    SIA licensed, vetted to BS 7858, trained on your site.

  • Shift log

    Every shift logged by the officer on duty.

Every month

  • Site visits

    Welfare and compliance checks, each one written up.

  • SLA review

    Reports and logs reviewed with you.

The paperwork, in your hands.

Four documents for every site, which your own clients and auditors can ask to see.

  • AI

    Assignment instructions

    Written for your site before the first shift, kept on site for every officer.

    • Access
    • Patrol routes
    • Alarms
    • Fire
    • Keys
    • Contacts
  • LOG

    Assignment log

    Completed by the officer every shift: patrols, visitors, incidents and handover.

    • Patrols
    • Visitors
    • Incidents
    • Handover
  • SVR

    Site visit report

    Written up after each site visit: welfare, health and safety, compliance.

    • Welfare
    • Health and safety
    • Licences
    • Logs
    • Actions
  • SLA

    Monthly SLA pack

    The month on one page, gone through with you at the SLA meeting.

    • Shifts
    • Cover
    • Visits
    • Issues
    • Next steps

Ask the office for a redacted sample of any of these.

An office tower at night, its windows lit warm against the dark.

The same standard, every shift.

Each site runs to its own written instructions. Visits check the work against them, and the monthly review keeps them current, so the standard holds whoever is on duty.

Need cover urgently?0208 226 0020