All services
The first face at the front desk.
Officers who greet visitors, keep the desk and look after the building, in one role.
Both sides of the desk
Front of house
- Greeting and signing in visitors
- Keeping the desk
- Taking deliveries and post
- Answering questions about the building
Back of house
- Access control
- Patrols between busy times
- Lock-up and alarm checks
- The assignment log, every shift
- What it is
- A front-of-house officer at your reception or concierge desk. Dual-purpose roles combine reception duties with security, so one person does both.
- Where it fits
- Office receptions
- Residential and mixed-use buildings
- Managed buildings with several tenants
- Who staffs it
- SIA licensed officers vetted to BS 7858, chosen for front-of-house work and trained on your building's routines.
- How quickly it starts
- Agreed with you at the site survey.
What is included
- A site survey and risk assessment before the start date
- Assignment instructions written for your site
- A training matrix for the site, covering core duties and standard operating procedures
- An assignment log completed every shift
- Welfare and compliance visits, each written up as a site visit report
- A monthly SLA meeting with you
One officer, both sides of the desk.
